Terms of Service

1. What TelyChat does

TelyChat is a subscription software platform that gives your business an AI support agent across your own channels: WhatsApp (Embedded Signup, Cloud API, Twilio or QR pairing), Facebook Messenger, Instagram (via Meta or standalone app), Gmail, Telegram (bot token), TikTok messaging, website live chat, and social publishing to YouTube, Google Business Profile, TikTok, Pinterest, LinkedIn (personal and Company Pages), X, Reddit, Discord, Slack, Mastodon, Threads, Bluesky and other supported destinations listed on our Integrations page. You connect your own accounts; our AI answers your customers inside them. Related documents: our Privacy Policy (what data we touch and why) and Data Deletion instructions (how to disconnect and erase).

2. Eligibility and your account

You must be at least 18 years old (or the age of majority where you live) and able to enter contracts. One account per business unless we agree otherwise. You are responsible for everything done under your login, including by teammates you invite, and for keeping your credentials secret. Tell us at [email protected] if you suspect unauthorized access.

3. Plans, billing and cancellation

Features, conversation limits and channel limits vary by plan as shown on our pricing page. Fees are exclusive of taxes. Subscriptions renew automatically each billing period until cancelled from Billing settings. Cancellation stops future charges and takes effect at the end of the current paid period; we do not refund partial periods except where consumer law in your country requires it. Prices can change, but existing customers get at least 30 days notice before a change affects them.

4. Connecting your own channels

Each channel you connect (Google, TikTok, Meta, Telegram, WhatsApp and the rest) is authorized by you through that platform's own consent screen — or, for key-paste channels, with credentials you provide — under your own platform account, and remains subject to that platform's terms. Consents are separate per surface: Gmail for the inbox, YouTube and Google Business Profile for publishing, TikTok publishing versus TikTok messaging, and Meta versus standalone Instagram each work independently, and any one works without the others. Some destinations (for example LinkedIn Company Pages, or a second Google identity for Business Profile) are distinct connections with their own scopes. You can disconnect any channel at any time from Settings → Channels or from the platform's own app-permissions page; disconnection stops future syncing but does not delete already-imported workspace data (see Data Deletion for erasure). You confirm you own, or are authorized to connect, every account you link.

5. Acceptable use

You agree not to use the service to break the law or any connected platform's rules. That includes unsolicited bulk messaging (spam), harassment, fraud, phishing, malware, infringing intellectual property, or connecting accounts you do not control. AI replies go out under your business name, so you are responsible for what your agent says to your customers. We may pause or terminate accounts that abuse the service, damage platform standing (for example mass spam flags on your WhatsApp number), or threaten the security of the platform — usually with warning first, immediately where harm is ongoing.

6. About the AI (please read)

Responses are generated by artificial intelligence models and can occasionally be wrong, incomplete or biased even when grounded in your knowledge base. Replies are produced per request through our processing pipeline: a self-hosted gateway routes each request to paid third-party model providers (Groq and OpenRouter paid routes), and retrieval embeddings run on infrastructure we operate. No free-tier model endpoint is used, and no provider is permitted to train generalized models on your data. You are responsible for reviewing anything the agent sends on your behalf, keeping your knowledge base accurate, and meeting any sector rules that apply to your business (finance, health, legal and similar). AI features may change as models improve; we will note material behavior changes in-product or by email.

7. Your content and our license

You keep full ownership of your business data, FAQs, customer conversations and media. You grant us a limited license to store, process and transmit that content only to operate the service for you (answering chats, publishing posts you approve, keeping backups). We claim no ownership over it and do not use your private workspace data to train shared models.

8. Service availability

We target high availability but the service depends on third parties (your connected platforms, hosting, payment providers) and may be interrupted for maintenance, platform outages or events outside our control. We are not liable for downtime on someone else's network, but status-impacting incidents are communicated in-product or by email.

9. Limitation of liability

To the maximum extent the law allows, Metrohyp is not liable for indirect, incidental, special or consequential losses — including lost revenue, lost customers or reliance on AI-generated content. Our total liability for any claim connected to the service is capped at the fees you paid in the 12 months before the claim arose. Nothing here limits liability that cannot legally be limited.

10. Termination

You can cancel anytime (section 3). We can suspend or terminate for material breach, non-payment or abuse, normally after notice and a chance to fix it. On termination your workspace is deactivated; workspace data is retained for 30 days in case you return, then deleted automatically — or erased immediately on verified request (see Data Deletion).

11. Changes to these terms

We may update these terms as the product and the law evolve. Material changes come with at least 14 days notice by email or in-product notice, and continued use after the effective date counts as acceptance. The current version always lives at this URL with its last-updated date.

12. Governing law and contact

These terms are governed by the laws of the Federal Republic of Nigeria, without regard to conflict-of-law principles. If you use the service from another country you must also comply with your local laws. Questions about these terms: [email protected]. Data and deletion requests follow the Data Deletion process; privacy questions are covered in our Privacy Policy.