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Search the Knowledge Library.

Practical guides written from how the product actually works, direct answers to the questions we hear most, and the security and contact detail a procurement process asks for.

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The TelyChat knowledge base showing sources, indexed chunks and entries

New Here? Start in Order

Three steps, each one page. Skip whatever you already know.

  1. Getting started checklist

    Channel, knowledge, handover, automation — the afternoon path to live AI replies.

  2. Help Center

    Setup guides and troubleshooting for the moments the checklist does not cover.

  3. Talk to a person

    Sales, support and security desks with the right inbox for each.

Browse the Library

Search by word, or filter by what you need. Everything below is written from how the product actually behaves.

Browse by Product

Live Inbox guides

Connecting channels, training the AI on your knowledge base, setting up handover rules, and reading your team's response-time reports.

Scheduler guides

Building a content calendar, batch-scheduling a month of posts, using AI captions, and reading engagement analytics per platform.

Engage guides

Building a comment-to-DM flow, setting keyword triggers, running a giveaway automation, and connecting automations back into Live Inbox.

Learn

Long-form guides on using AI for customer conversations and social operations, written for business owners rather than engineers. New posts are published regularly on the blog.

AI WhatsApp Bot for Small Business

The complete guide: what a WhatsApp AI bot does, what it costs, and how a small business sets one up without an engineer.

What Is a Self-Hosted AI Helpdesk?

Why running the stack on your own VPS changes the economics, and what you own when you do.

What Is an AI Agent?

Definitions, examples, and how an agent differs from the chatbots that answer a different question with a cheerful non-answer.

Turning WhatsApp Into a Sales Channel

Practical patterns for using Live Inbox and Engage together to convert conversations into revenue.

Read the Blog

Answers

Frequently asked questions

Channels, how the AI answers, handover behaviour, billing and data, answered directly. The fastest way to evaluate the product without a call.

Pricing detail

Every plan, every limit, and how billing works, on one page with the full feature comparison across Live Inbox, Scheduler and Engage.

Trust

Security

How customer conversations are protected: session handling, tenant isolation, webhook authentication, upload screening, and how to report a vulnerability.

Privacy policy

What data is collected, where it goes, and the rights you have under NDPR, GDPR and CCPA.

Cookie policy

The cookies this site sets, named individually, and how to refuse the ones that are not essential.

Data deletion

How to disconnect channels and erase your data, including the separate steps Meta, TikTok and Google each require.

Getting Started Checklist

1. Connect a channel

Link WhatsApp or Instagram in Live Inbox first, since it's the fastest way to see real conversations flowing in.

2. Add ten Q&As

Write ten of your most common customer questions into the knowledge base before your first test conversation.

3. Set your handover rule

Decide what triggers a human takeover, a keyword like "agent," or any message the AI can't answer confidently.

4. Turn on one automation

Start with a single Engage keyword flow, like replying "PRICE" comments with your catalog link.

Talk to a Person

Sales and general questions go to [email protected], existing accounts to [email protected], and security reports to [email protected]. The contact page routes each case to the right place and lists what you can do self-serve without waiting for a reply.

Prefer to Just Try It?

The free plan needs no card and covers 10 conversations a month. Most questions answer themselves once you see it reply to a real customer.

Start Free

Frequently asked questions

The getting started checklist: connect a channel, add ten Q&As, set the handover rule, test with a real message.
On each integration page — setup steps, features and plan notes for all 27 connections.
Fix the source in the knowledge base; the next identical question uses the corrected answer. Help Center has the walkthrough, and AI Insights flags weak answers nightly.
The Trust Center links security, privacy, cookies and data deletion.