Questions they ask every day
- Do you have this in stock?
- How long does delivery take?
- What is your return window?
- Is there a discount for two?
How TelyChat helps
Catalogue answers
Product, price and policy questions from your own data.
Delivery FAQs
Shipping times and fees from your approved policy.
Abandoned interest
Comment and DM automation recovers browsing shoppers.
A conversation, end to end
Illustrative example showing how the pieces fit together.
Customer
“Do you deliver outside Lagos?”
AI
Answers from the merchant’s approved delivery policy.
Human
Hands to staff when the shopper asks about a specific order.
Who does what
Automatic
Product and policy answers plus lead capture.
Your team
Orders, complaints and VIP handling.
Needs another system
Live stock, tracking, refunds and orders require explicit integration labels.
Honest limitations
- No live stock, tracking, refunds or order placement without integrations.
- Does not take payments in the conversation.
- Discount logic follows your written policy only.