One Inbox. Every Channel.
Zero Missed Messages.
WhatsApp, Instagram, TikTok, Messenger, Telegram, email and your website chat widget, all landing in one screen your team actually enjoys using. The AI answers first from your knowledge base, and the moment a human types, it steps aside, automatically.
Your Inbox: A Before & After
Before Live Inbox
Five apps open on your phone. Leads answered in Instagram DMs while a WhatsApp order sits unread for six hours. Agents asking customers to repeat themselves because nobody can see the earlier thread.
After Live Inbox
Every channel funnels into one screen, tagged, assigned and searchable. The AI handles the first reply instantly, 24/7, and hands a fully-loaded conversation to a human the second it's needed.
Every channel in one thread: the AI answers first, and a person can take over mid-conversation.
What's Inside Live Inbox
True omnichannel merge
WhatsApp Business API, Instagram DMs and comments, TikTok, Facebook Messenger, Telegram, email and a website widget you brand yourself, all in a single conversation list, sorted by priority not by app.
AI-first, human-ready
The AI agent answers from your knowledge base immediately. The instant a teammate sends a reply, the AI pauses for that thread and resumes on its own once the human is done, so nobody talks over each other.
Full contact history, every channel
A customer who messaged on Instagram last month and WhatsApp today is recognized as the same person, with one profile and one timeline, so your team never asks them to start over.
Team assignment and internal notes
Route conversations to the right agent or team by channel, keyword or workload. Leave private notes on a thread that customers never see, and @mention teammates for a fast handoff.
Labels, filters and saved views
Tag conversations by intent (sales, support, complaint, VIP), filter your inbox instantly, and save custom views so recurring workflows take one click, not five.
Canned responses and quick replies
Store your most common answers once and fire them into any channel with a shortcut, keeping tone consistent across every agent without retyping anything.
Real-time performance metrics
First-response time, resolution time, conversations per agent and AI vs. human split, so you know exactly where the bottleneck is before a customer complains about it.
Mobile-ready
Reply from your phone with the same inbox, same history, same AI handover behaviour, so stepping away from your desk never means missing a hot lead.
Channels Live Inbox Connects
Connect once per plan allowance and keep every conversation in the same place: WhatsApp Business API, Instagram (DM + comments), TikTok, Facebook Messenger, Telegram, email, and a fully brandable website chat widget. More channels ship regularly, and every new one plugs into the same inbox, the same AI, and the same reporting.
Live Inbox in Three Steps
1. Connect your channels
Link WhatsApp, Instagram, Telegram and the rest from your dashboard in minutes, no developer required.
2. Let the AI answer first
Your knowledge base powers the first reply on every channel, day or night, while your team focuses on the conversations that actually need them.
3. Step in whenever you want
Type a reply and the AI pauses instantly for that customer. Assign, tag, and close, all from one screen, all with full history.
Built for Teams Drowning in DMs
E-commerce & retail
Order status, returns, and "is this in stock" questions answered instantly, with checkout-ready leads handed to sales the moment they're ready to buy.
Service businesses
Booking questions, pricing, and availability answered around the clock, with real appointments captured as leads in your dashboard.
Agencies & support teams
Manage multiple client inboxes, assign by team, and prove response-time SLAs with the built-in reporting.
Live Inbox FAQ
Does the AI ever reply over a human?
No. The moment a teammate sends a message in a conversation, the AI pauses for that thread only and resumes automatically once the human steps away, so customers never get two conflicting answers.
Can I see who said what, on which channel?
Yes. Every message is timestamped, channel-tagged and attributed to the AI or the specific agent who sent it, all inside one unified thread per customer.
How many agents can share one inbox?
As many as your plan allows. Assign conversations by channel, workload or keyword so no two agents work the same thread by accident.
Is my data mine?
Yes. Self-host the whole stack on your own server, or run on TelyChat's managed cloud, either way the conversation data and your knowledge base stay under your control.
Bring Every Channel Into One Screen
Free plan includes 10 conversations a month, no card required.