Customer Experience Engine

Every channel.
One inbox. Zero missed messages.

WhatsApp, Instagram, Messenger, Telegram, email and website chat in one organized screen. AI answers first from your knowledge base, your team takes over anytime.

See Pricing How it works ↓
6 Channels in one queue
10 · 300 · 1,500 AI conversations by plan
60 min Human-reply pause
Live Inbox Workspace
Illustrated example
WhatsApp: Ade Do you deliver to Abuja?
Instagram: @chidi Is medium in stock?
Telegram: Fatimah Tracking number update
Hello! Do you deliver to Wuse 2 Abuja, and what is the delivery fee?
Yes, we deliver to Abuja. Share your exact area and I will confirm the fee and timeline from our delivery policy.
Grounded in your delivery policy — illustrative reply
Type a reply or assign agent...

Unified support & sales across every conversational channel

One shared screen for the team: every channel funnels into one conversation list, tagged and assigned, with the AI answering first.

AI answers first, humans take over cleanly The AI replies from your own knowledge base instead of guessing. A teammate's message pauses it for that thread only.
Message merge window Rapid multi-message bursts merge into one thread, so customer context is never fragmented across replies.
Zero-friction human takeover AI pauses automatically for 60 minutes whenever an agent types, preventing awkward collision.

How Live Inbox works

1

Connect a channel

Link WhatsApp, Instagram, Telegram, Gmail or your website widget from the Channels panel in your dashboard. Each connection uses one inbox slot from your plan.

2

Receive and organize conversations

New messages arrive in one list with channel tags. Assign a thread to an agent, add a label such as sales or support, and leave private notes your customers never see.

3

Reply or assign

The AI drafts and sends the first reply from your knowledge base. Type your own reply and the AI pauses for that thread, then resumes on its own when you step away.

Full How-It-Works Guide → View Channel Limits

Supported channels

One inbox for the channels below. Each connection counts toward your plan's inbox allowance. The free plan includes WhatsApp only.

  • WhatsAppOfficial Cloud API, manual sender, or Twilio. Included on every plan.
  • Instagram DMsConnected through your Facebook Page via Meta OAuth. Paid plans.
  • Facebook MessengerConnected through your Facebook Page via Meta OAuth. Paid plans.
  • TelegramConnect with a bot token from BotFather. Paid plans.
  • EmailConnect a Gmail account; mail lands in the same inbox. Paid plans.
  • Website chat + APIA chat widget for your site and an API channel for custom sources. Paid plans.

What Live Inbox gives you

Assignment your team can trust, labels and private notes, and canned replies for repeat questions.

Assignment your team can trust Route threads by channel or workload and hand them to a named agent. Handoffs reopen the conversation and park the AI for 24 hours, so the human owns it until they are done.
Labels, filters and private notes Tag threads by intent, filter the list instantly, and keep internal notes and mentions off the customer thread.
Canned replies for repeat questions Store your best answers once and reuse them on any channel, keeping tone consistent without retyping.
The Channels hub in the TelyChat dashboard, showing the plan quota and one-click connection cards
Connect each channel once from the Channels hub, inside your plan's inbox allowance.
The Knowledge Base panel showing ready sources and the entries the AI answers from
The AI answers only from content you taught it — every entry here shapes its replies.

Multi-channel connections and extra inbox slots depend on your plan: 1 inbox on Trial, 3 on Starter, 7 on Scale. See full pricing.

See the product before you pay

No customer logos or review scores here yet. Judge Live Inbox on the product itself: start free, connect WhatsApp, and watch it handle real conversations. When you need a person, reach us through the pages below.

About TelyChat Contact us Security Privacy Policy
Support agent with a headset working across inbox threads on desktop monitors
Every channel, one screen, in your pocket.
Retail owner catching up on customer messages in one place
One organized list instead of five open apps.

Start free, upgrade when volume grows

Monthly billing through Korapay in naira or US dollars. No setup fee, no per-agent charge. Cancel from your dashboard; your plan runs to the end of the paid period.

Starter
₦50k
≈ $38
per month
  • ✓ 300 conversations/mo
  • ✓ 3 inboxes · 5 agents
  • ✓ All supported channels
  • ✓ Automations & macros
Choose Starter
Scale
₦100k
≈ $75
per month
  • ✓ 1,500 conversations/mo
  • ✓ 7 inboxes · 10 agents
  • ✓ All supported channels
  • ✓ WhatsApp campaigns + CRM
Choose Scale
Pro
₦250k
≈ $188
per month
  • ✓ 5,000 conversations/mo
  • ✓ 20 inboxes · 25 agents
  • ✓ All channels + API
  • ✓ White-label inbox
Choose Pro

Start free, or save on yearly and 2-year plans. See full pricing and comparison.

Compound Efficiency

Why the engines work better together

Running isolated software tools creates blind spots. TelyChat unites your workflow so no lead is lost.

Live Inbox + Engage

Comment leads flow instantly into active customer queues

When a customer comments "PRICE" on an Instagram reel, Engage sends the private DM and simultaneously creates a verified customer record in Live Inbox. If the buyer asks a follow-up question, the support team sees their full engagement history.

Scheduler + Live Inbox

Coordinated marketing drops prepare your AI support staff

When you schedule a promotional campaign in Scheduler, the central AI brain absorbs the new discount codes and product details automatically. Live Inbox begins answering questions about the promo without any manual staff briefings.

Engage + AI Insights

Viral comment patterns continuously upgrade sales copy

If dozens of commenters ask the same question about sizing or material, AI Insights flags the pattern and prompts you to update your product description in Scheduler, eliminating customer friction before future posts go live.

Instant Deployment

Get started in three simple steps

One registration activates your entire organizational suite. No credit card required.

1

Claim your account

Sign up in under 60 seconds. The free tier gives you WhatsApp connectivity, 10 automated conversations monthly, two human agent seats, and the shared knowledge base.

2

Link your channels

Connect your business WhatsApp number, Instagram professional account, and social handles via standard OAuth permissions with zero coding or complex server setups.

3

Ground the central brain

Upload your website URL, PDF product catalogs, or FAQs once. Your company knowledge instantly synchronizes across Live Inbox, Scheduler, and Engage automations.

Live Inbox FAQ

A TelyChat account and the login for the channel: WhatsApp works through Meta's official flow, Telegram needs a bot token from BotFather, Instagram and Messenger connect through your Facebook Page, email connects with a Gmail account, and the website widget needs a snippet pasted on your site.
WhatsApp, Instagram DMs, Facebook Messenger, Telegram, email via Gmail, a website chat widget, and an API channel. Each connection uses one inbox slot from your plan, and the free plan includes WhatsApp only.
No. The moment a teammate sends a message in a conversation, the AI pauses for that thread only and resumes automatically once the human steps away, so customers never get two conflicting answers.
Yes. Every message is timestamped, channel-tagged and attributed to the AI or the specific agent who sent it, all inside one unified thread per customer.
As many as your plan allows: 2 agents on Trial, 5 on Starter, 10 on Scale. Assign conversations by channel or workload so no two agents work the same thread by accident.
10 conversations a month, one inbox, two agents, the AI chatbot, the WhatsApp channel, the knowledge base and lead capture. No card is required, and going over the limit pauses automated replies until the next cycle or until you upgrade.
One monthly charge per plan through Korapay, in naira or US dollars, with no setup fee and no per-seat charge. Upgrade from the Billing page in your dashboard; cancelling stops the renewal and your plan runs to the end of the period you paid for.
Start with the general FAQ, read how your data is handled on the security page, or contact the team for account and billing questions.

Part of the TelyChat workspace

Live Inbox handles the conversations. Two companion products share the same account when your plan includes them: Scheduler for scheduling content, and Engage for comment and DM automation. Plan availability varies; check pricing before assuming all three are included.

Bring every channel into one screen

Start free with 10 conversations a month. Connect WhatsApp in minutes and watch the AI handle real threads. No card required.

Start Free Compare Tier Limits →