Who TelyChat AI Is For
Built for Real Teams.
A customer messages at 21:40 asking the price and buys elsewhere by morning. TelyChat AI is built for the owner-operator answering every message personally, and the operations hire handling them as volume grows.
Which One Is You?
Pick the closest fit. The left column is what breaks today; the right column is what changes once the AI answers first.
What breaks
- Orders and size questions arrive on WhatsApp and Instagram after closing time
- Saved replies go stale the moment a price or stock level changes
- Questions that need a human sit in the same inbox as everything else
What changes
- Answers come from your own catalogue, prices and policy, not the model's guesses
- Update the knowledge base once and every connected channel follows
- Anything the AI cannot answer goes to a person, with the thread intact
What breaks
- Price and availability questions arrive while you are with a customer
- The same handful of questions eats the front desk every day
- Messages that land overnight are answered cold the next morning
What changes
- The AI answers the repeated questions from your own FAQ, in your words
- Questions it cannot answer are handed to a person immediately
- Every channel lands in one inbox, so morning replies carry the full history
What breaks
- Comments with buying intent sit unanswered under a post
- DMs across three platforms never sync into one history
- Client work and your own brand compete for the same hour
What changes
- Keyword-triggered replies answer comments and DMs automatically
- The content calendar runs on schedule without re-uploading per platform
- Each workspace is scoped to its own account, so clients stay separate
You Run the Business and the WhatsApp
Ten to forty messages a day, answered personally, including at night, which is exactly the problem. You will not read documentation and you do most of this from a phone. What you care about is narrower than "AI": does it get the price right, and does it ever promise something the business cannot deliver.
It answers only from your own knowledge
You teach it in an afternoon: write Q&A pairs, upload a price list, scan your website. When it does not know, it says it will confirm rather than invent a price. That constraint is the product.
Night messages stop dying
Every inbound message gets a reply within seconds, any hour, grounded in your knowledge base. The 21:40 price question gets the price, not silence until morning.
Your phone stays yours
The AI handles the repeat questions and captures the lead details. When a conversation needs you, it is assigned to you with the full history, and the AI steps back for that thread.
Priced for a small business, in naira
Free to start with 10 conversations a month, no card. Starter is ₦50,000 a month when you outgrow it. No dollar billing, no per-seat maths.
You Manage Support as the Business Grows
You handle customer contact for a growing business. What you care about is measurable: how fast customers get answers, which questions the AI keeps failing, and what your team actually handled. You will read the documentation, and you want an export.
The AI stops when your team speaks
When a human agent replies in a conversation, the AI pauses that thread and resumes on its own afterwards. Your team never fights a bot for the last word, and customers are never asked to re-explain themselves to a person.
Handover carries the full history
A customer who asks for a person is assigned to an agent with the whole conversation attached. The handover notice is sent once, and no further AI message follows until the park expires.
You can see why it answered what it answered
Per reply, you can see which knowledge was used and which behavioural instructions applied. When the AI gets something wrong, you fix the source and the behaviour changes from then on.
Usage is visible before it bites
Conversations used against your plan are on the Overview, and extra capacity is bought when you need it. Scale covers 1,500 conversations a month across 7 inboxes and 10 agents.
What TelyChat AI Deliberately Is Not
Saying this plainly saves everyone a call. It is not a CRM: it captures leads and hands off, and does not do pipelines or forecasting. It is not a helpdesk replacement: the inbox is Chatwoot, which we integrate rather than rebuild. It does not make or confirm bookings, does not take payments in the conversation, does not handle phone calls, and does not pretend to be human. If a customer asks whether it is a person, it does not claim to be one.
And it is not an agency tool yet: one account runs one business today. If you run support for several clients, talk to us and we will tell you honestly where that stands.
Judge It on Real Conversations
The free plan runs indefinitely. Connect WhatsApp, teach the AI your prices, and see whether the answers are ones you would have typed yourself.