Questions they ask every day
- Where is my order?
- What is your return policy?
- It is not working — what do I do?
- Can I speak to a person?
How TelyChat helps
Shared inbox
Every channel in one queue with assignment, labels and private notes.
Grounded answers
Replies come from your FAQ and policies, never the model’s guesses.
Visible reasoning
See which knowledge each reply used; fix the source and behaviour changes.
A conversation, end to end
Illustrative example showing how the pieces fit together.
Customer
“Where is my order?”
AI
Retrieves verified order data if integrated; otherwise hands the enquiry to staff with context.
Human
Resolves it with the full history attached.
Who does what
Automatic
First replies, routing and assignment from your knowledge.
Your team
Complex cases, complaints and anything sensitive.
Needs another system
Order tracking and refunds need an explicit integration.
Honest limitations
- No SLA timers are promised — speed comes from instant first replies.
- Not a CRM: no pipelines or forecasting.
- No phone calls in the conversation.