Questions they ask every day
- How much is delivery to my area?
- Is this available in my size?
- Can I pay on delivery?
- I want to order two — what is the total?
How TelyChat helps
Instant answers
Price, availability and policy questions answered in seconds from your own knowledge.
Qualification
Budget, location and intent captured before a person steps in.
Hot handoff
Ready buyers assigned to your team with the full thread attached.
A conversation, end to end
Illustrative example showing how the pieces fit together.
Customer
“Do you deliver outside Lagos?”
AI
Answers from the merchant’s approved delivery policy.
Human
Takes over when the buyer asks to confirm a bulk order.
Who does what
Automatic
Answers, qualification and assignment from your knowledge.
Your team
Closing, negotiation and anything the AI cannot answer.
Needs another system
Live stock, tracking and refunds need an explicit integration.
Honest limitations
- No live stock or tracking without an integration — the AI hands off instead of guessing.
- Does not take payments in the conversation.
- Does not confirm bookings automatically.