Grounded Business Truth

Train Your AI on Verified Truth.
Zero Hallucinations. 100% Citation Grounding.

Connect your website URL, upload product PDF catalogs, and define direct Q&A pairs. TelyChat grounds every conversation in your verified business records so your AI never invents false prices.

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01. Source

Multi-Format Ingestion

URLs, PDFs, DOCX, and manual Q&A pairs

02. Guard

Security Sanitization

SSRF blocking, zip bomb defense, macro strip

03. Chunk

Semantic Segmentation

Preserves table context and pricing blocks

04. Vector

1536-Dim Embeddings

High-density vector indexing in milliseconds

05. Ground

Sub-50ms Match

Verified answer with exact source citation

Flexible Ingestion Methods

Four ways to teach your AI agent

Upload whatever documents your business already uses. TelyChat normalizes them all into one unified brain.

Autonomous Web Spider

Crawl your public store or company site automatically

Enter your domain URL. TelyChat respects robots.txt, strips extraneous header/footer boilerplate, and vectorizes your product descriptions, return terms, and shipping guides into individual searchable chunks.

Automatic scheduled re-crawling options
Domain impersonation verification via DNS TXT
Full SSRF & private IP network defense
https://yourstore.com Verified Host
42 Pages Crawled
164 Chunks Created
Ready Vector Status
Document Parser

Upload employee handbooks, size guides & wholesale sheets

Drag and drop PDF and DOCX files. TelyChat extracts structured paragraphs and tabular pricing data, storing them with page-level citation anchors so agents can review the exact source file anytime.

Isolated parsing in sandboxed worker threads
Active content and macro sanitization
Instant vector updates upon file replacement
Wholesale_Catalog_2026.pdf 2.4 MB • 28 Chunks Indexed
Active
Delivery_Policy_FCT_Lagos.docx 450 KB • 12 Chunks Indexed
Active
Direct Truth Injection

Define explicit questions with exact approved answers

For sensitive business logic like bank account numbers, exact dispatch fees, or warranty limits, enter explicit Q&A pairs. The retrieval engine matches semantic user phrasing with maximum priority.

Overrides ambiguous document text
Instant real-time edit without re-crawling
Group by tags: Shipping, Bank, Sizing
"What are your official payment bank details?"
"Bank: Kuda Microfinance Bank • Account: 1102938472 • Name: TelyChat Global Ltd. Always send proof of payment here."
SKU & Price Alignment

Feed structured product inventories with real-time accuracy

Upload CSV or tabular catalogs with item names, SKU codes, prices, and sizes. When customers inquire about variations, the AI queries the structured matrix rather than guessing from unorganized text.

Exact numeric price fidelity
Out-of-stock notification triggers
Direct trackable cart link dispatch
SKU: Sneaker-42-BLK ₦32,000 (In Stock)
Size 42 • Black Leather Dispatch: Same-Day

Enterprise Defense

Multi-layered security guarding your corpus

Built to thwart adversarial prompt injections, malicious file uploads, and fraudulent domains.

Prompt Injection Neutralization

Strips invisible zero-width characters and bidi overrides. Collapses chat-template role tokens and wraps untrusted content in fences the user cannot break.

Document Admission Control

Validates magic-byte agreement, strips active compressed PDF streams and DOCX macros, and isolates parsing inside resource-capped worker threads.

SSRF & Rebinding Defense

Enforces socket-level connect-time validation to block private IPs and DNS rebinding attacks when crawling external websites.

Common Questions

Frequently asked questions

The AI is strictly constrained to prevent hallucinations. It politely informs the customer that it will confirm with human staff, alerts your team, and preserves the conversation for human resolution.
Most PDF uploads and text Q&A pairs are parsed, chunked, and vectorized in under 30 seconds. Website crawls depend on page count, typically completing in 2 to 5 minutes.
Yes. Every chunk, Q&A pair, and document is listed in your dashboard. Editing an entry updates the vector index instantly so future replies reflect the change immediately.
PDF documents, Microsoft Word files (.docx), plain text (.txt), and live website URLs. Content is scanned with security guards before ingestion.

Ground your business AI in verified facts today

Upload your website or documents once. Let TelyChat power accurate, automated customer support across every channel.

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