Three steps, in order

  1. Pick a trigger

    A comment, a keyword like PRICE or SHOP, a story mention, or a new follower — choose what starts the automation on your connected Page. Start with one trigger; add more once the first converts.

  2. Build the flow

    Drag in replies, questions and lead-capture steps in the visual builder, or let AI draft the first version from a short brief. Keep flows short: reply, one question, handoff.

  3. Publish and track

    Turn it on and matching comments get a quick, on-brand response. Reply and comment counters track everything handled, and leads land in your dashboard — check weekly which trigger earns its keep.

A comment automation campaign in the dashboard, with page selection, delayed replies and reply counters
Steps 1–3 in the product: pick a Page, set replies and delays, and track handled comments.

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Supported platforms What you get Social Commerce playbook

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