Help Center
Answers,
When You Need Them.
Setup guides, troubleshooting and answers — start here before contacting support.
Start here
Connect a channel
WhatsApp, Instagram, email or website chat from the Channels hub — most take under two minutes.
Teach the AI
Add Q&A pairs, upload documents, or scan a website you own.
Go live
Test with a real message, review the first replies, then let it answer.
Troubleshooting
- Messages not arriving? Check the channel shows active in the Channels hub, then reconnect it.
- Wrong answers? Fix the source in the knowledge base — the next identical question uses the fix.
- AI replying when a person should? Assign the conversation to yourself; the AI steps back for that thread.