We Build the Layer Between Your Business and Every Conversation It Has
TelyChat AI started with one frustration: a business owner running WhatsApp, Instagram and email support from a phone, losing leads overnight and losing hours to questions a knowledge base could answer on its own. We built three products to fix that: Live Inbox for support, Social Studio for content, and Engage & Automate for turning attention into revenue, all sharing one customer record and one AI brain.
Why We Started TelyChat AI
Most small and mid-sized businesses in Africa, Southeast Asia and Latin America don't have a support team. They have a founder, a phone, and five apps open at once. A customer messages on Instagram about a price, another sends a WhatsApp order at midnight, and a comment full of buying intent sits unanswered under a post from three days ago. None of that is a discipline problem. It's a tooling problem, and the tools built for it were priced and designed for enterprise support desks with dedicated headcount.
We built TelyChat AI to close that gap: software that answers instantly, remembers the customer, and hands off to a human cleanly, at a price a business running on real margins can actually afford.
How We Got Here: Our Evolution
From custom client automation scripts to a unified omnichannel intelligence platform.
The Problem, Observed Firsthand
Built out of direct operational work automating WhatsApp and social communications for African businesses that couldn't justify enterprise support desks, but couldn't afford lost overnight leads either.
Live Inbox Shipped First
An intelligent AI agent grounded strictly in business-verified knowledge bases, integrated into WhatsApp Business API, Instagram, TikTok, Messenger, Telegram, and Email.
Engage & Automate Launched
Public comment and DM automation deployed to capture high-intent buyers in real-time right under Instagram Reels and TikTok videos, bridging attention directly into sales.
Social Studio Completes the Loop
A unified multi-platform publishing and calendar engine, ensuring that the same system answering support inquiries also schedules and distributes brand content automatically.
What We Build, In Practice
We build one connected system with three surfaces, not three disconnected tools that happen to share a login.
Answers come from your knowledge, not the model's guesses
The AI retrieves from a knowledge base you own and control. When nothing relevant is found, it says so and offers a human instead of guessing. A confident wrong answer about a refund policy costs a customer; ours would rather admit it doesn't know.
One customer record across every product
A person who commented on a Reel through Engage & Automate, then messaged on WhatsApp through Live Inbox, is recognised as the same customer, with one history, not three.
It remembers, and it hands off cleanly
Long-term per-customer memory means a conversation from three weeks ago is still in context, and the moment a human is needed, the AI steps aside instantly and returns control the moment they're done.
Leads get captured while you sleep
Across all three products, qualified interest is captured automatically and routed to the person who should act on it, instead of sitting in an inbox until morning.
How We Operate
We run lean by choice. The platform is built so the underlying infrastructure can, on higher plans, run on servers a business controls rather than only on ours, which means you're buying a system rather than renting a black box. Pricing is per plan, not per seat, because the businesses we build for don't grow their support team the way an enterprise support desk does; they grow their conversation volume instead.
Who TelyChat AI Is For
Mostly small and mid-sized businesses where the same person is answering DMs and running operations. The pattern we see most is a business losing leads because messages arrive outside working hours, or losing hours to questions a knowledge base could answer, or losing sales because a hot comment sat unanswered for a day.
We have dedicated regional support and plans for businesses in Africa (Nigeria, Kenya and South Africa), Southeast Asia (Indonesia, the Philippines, Vietnam, Thailand, Malaysia and Singapore) and Latin America (Mexico, Brazil, Colombia, Argentina, Chile and Peru). The AI replies natively in English, Spanish, Brazilian Portuguese, Bahasa Indonesia, Filipino, Vietnamese and Thai, and handles code-switching rather than forcing customers into one language.
If you're a large support organisation with an existing enterprise contract, we're probably not the right fit yet, and we'd rather say so here than on a sales call.
What We Won't Compromise On
Your data is yours
Conversation history and knowledge base content belong to you, not to us, and higher plans support running the stack on infrastructure you control.
The AI never bluffs
Product rule, not a suggestion: when the AI doesn't know, it says so and hands over, instead of inventing an answer that sounds confident.
No per-seat tax
Add teammates to Live Inbox without a per-agent bill scaling against you; pricing tracks the plan you're on, not the size of your team.
Company Information
| Product | TelyChat AI (also written TelyChatAI) |
|---|---|
| Category | Omnichannel AI customer support, content and sales automation |
| Product lines | Live Inbox, Social Studio, Engage & Automate |
| Self-hostable | Yes, on qualifying plans |
| Channels | WhatsApp, Instagram, TikTok, Telegram, Messenger, Email, Web chat |
| Pricing | Free, Starter, Scale and Enterprise, see pricing |
| General enquiries | [email protected] |
| Support | [email protected] |
| Security reports | [email protected] |
Try It On Your Own Conversations
The free plan runs indefinitely and needs no card. Connect WhatsApp, train the AI on your own material, and judge it on real conversations.