Autonomous Engine Architecture

Three Autonomous Engines.
One AI Brain. One Unified Workspace.

Support conversations, visual social publishing, and comment-to-DM checkout funnels operate around a single synchronized memory graph. No siloed data, no repeated answers, and no dropped revenue leads.

3 Autonomous Engines
1 Persistent Memory Graph
<10s Grounded Response Latency

Interactive Engine Selector

Explore how each engine operates

Switch between the specialized execution engines and see how each component tackles an operational challenge in real time.

Customer Experience Engine

Unified support & sales across every conversational channel

Consolidate customer inquiries from WhatsApp, Instagram DMs, TikTok messages, Telegram, and website widgets into one unified collaborative inbox. Grounded AI resolves 85%+ of tickets immediately from your knowledge base, while human agents take over complex chats with one click.

Sub-10s Omnichannel AI Responses Instantly answers order status, pricing, and sizing questions directly from your catalog.
Intelligent Message Debouncing Groups rapid multi-message bursts together so customer context is never fragmented.
Zero-Friction Human Takeover AI pauses automatically for 60 minutes whenever an agent types, preventing awkward collision.
Live Inbox Workspace
Online • 4 Agents Active
WhatsApp: Ade Do you deliver to Abuja?
Instagram: @chidi Is medium in stock?
Telegram: Fatimah Tracking number update
Hello! Do you have delivery to Wuse 2 Abuja, and what is the delivery fee for standard express?
Yes! We deliver to Abuja within 24–48 hours. Standard dispatch to Wuse 2 is ₦3,500. Would you like me to reserve your item?
Auto-resolved via Abuja Delivery Policy (99.4% confidence)
Type a reply or assign agent...
Visual Publishing Engine

Visual content scheduling, caption generation & campaign planner

Eliminate disparate scheduling tools. Scheduler unifies your publishing calendar across Instagram, TikTok, Facebook, LinkedIn, and X. Powered by your brand knowledge base, the integrated AI writes platform-specific copy and selects high-converting hashtags.

Multi-Platform Visual Grid Preview how your posts, carousels, and reels look in the real feed before hitting schedule.
Grounded AI Caption Generator Drafts copy matching your established brand tone with optimal character limits for each network.
Auto-Synced Launch Calendars When a product launch is scheduled in Scheduler, Live Inbox is instantly armed with FAQs.
Scheduler Visual Grid
October Schedule • 18 Queued
Mon
09:00 AM IG Reel: Autumn Drop
Tue
12:30 PM TikTok: BTS Warehouse
Wed
03:00 PM LinkedIn: Q3 Growth
Thu
Rest
Fri
06:00 PM X Thread: 5 Tips
Sat
11:00 AM IG Carousel: Reviews
Sun
Rest
AI Copy Assistant
Tone: Bold & Playful Hashtags: Auto
"Your weekend wardrobe upgrade just landed. Comment 'STYLE' below for an exclusive 15% discount code delivered right to your DMs."
Viral Conversion Engine

Turn viral social comments into direct checkout revenue

Social engagement shouldn't die in the comments section. Engage listens to comments on your Instagram posts, reels, and ads. The moment an interested buyer comments a trigger word like "PRICE", "LINK", or "BUY", TelyChat immediately replies publicly and sends an automated direct message with their personalized order link.

Instant Keyword Triggers Recognizes exact words and fuzzy intent so potential buyers receive instant purchase links.
Public Reply Rotation Rotates natural public comment replies ("Sent to your DMs! 📦", "Check your inbox ✨") to avoid spam flags.
Seamless Lead Log to Live Inbox Every captured lead and phone number automatically opens a thread in Live Inbox for human follow-up.
Automated Funnel Workflow
Trigger: Active • Reel #104
1
Public Comment Trigger Customer @amina_k comments: "Price please and do you have size 38?"
2
Public Confirmation Reply System replies: "@amina_k Just sent the sizing chart and checkout link to your DMs! 💖"
Private DM Funnel Dispatched "Hey Amina! Size 38 is in stock (₦18,500). Tap below to complete order with fast dispatch."
Continuous Intelligence Loop

Audits every interaction nightly to strengthen your knowledge base

Your AI doesn't stay static. AI Insights clusters recurring customer questions, identifies knowledge base gaps, and tracks resolution accuracy across every connected channel. Approve training suggestions with one click to keep your business operating at peak efficiency.

Nightly Conversation Clustering Identifies trending customer queries such as shipping delays, returns, or payment questions.
1-Click Knowledge Gap Resolution Generates suggested answers from human agent chat logs for instant addition to your RAG memory.
Hallucination & Deflection Auditing Monitors every bot interaction to guarantee 100% grounded answers and prompt human escalation.
Nightly Intelligence Audit
Accuracy: 99.2%
1,420 Chats Audited
88.4% Auto-Resolved
2 Gaps Detected
Suggested Knowledge Update Asked 42 times
"Do you offer pay-on-delivery in Lagos mainland?"
Agent consensus: "Yes, available for orders under ₦50,000 with ₦2,000 commitment deposit."
Approve & Add to Brain

Unified Data Architecture

How information travels through the platform

Every touchpoint across all three engines feeds the exact same grounded intelligence loop.

1

Inbound Interaction

Customers trigger conversations via WhatsApp, Instagram DMs, public reel comments, or web widgets.

2

Grounded Vector RAG

The central AI brain retrieves verified facts from your uploaded documents, websites, and pricing FAQs.

3

Autonomous Action

AI dispatches accurate replies, issues tracked payment links, or seamlessly alerts human staff to step in.

4

Continuity & Memory

The interaction updates the unified customer profile, logging phone numbers and past purchases for every engine.

Functional Boundaries

Which product handles which job?

Clear operational division keeps your support team, social managers, and sales reps completely aligned.

Job Dimension
Live Inbox
Scheduler
Engage
Primary Objective Resolve inquiries & close direct sales Schedule visual posts & grow audience Convert viral post comments into buyers
Channels Covered WhatsApp, Instagram DMs, TikTok, Messenger, Telegram, Email, Web Chat Instagram, TikTok, Facebook, LinkedIn, X (Twitter) Instagram Posts & Reels, Facebook Ads, TikTok Comments
Interaction Format 2-way private asynchronous conversational threads 1-way broadcast visual content & carousels Public comment reply + private DM checkout link
AI Functionality Direct grounded answers from company documents Caption drafting, hashtag research & visual scheduling Trigger word regex detection & instant link dispatch
Human Agent Role Take over complex negotiations with 1-click silence Review draft calendar and approve scheduled assets Fulfill orders and handle VIP custom requests
Standout Metric <10s response time • 85%+ auto-resolution Save 15+ hours/week on social publishing 3.4x higher conversion vs. bio link clicks

Compound Efficiency

Why the engines work better together

Running isolated software tools creates blind spots. TelyChat unites your workflow so no lead is lost.

Live Inbox + Engage

Comment leads flow instantly into active customer queues

When a customer comments "PRICE" on an Instagram reel, Engage sends the private DM and simultaneously creates a verified customer record in Live Inbox. If the buyer asks a follow-up question, the support team sees their full engagement history.

Scheduler + Live Inbox

Coordinated marketing drops prepare your AI support staff

When you schedule a promotional campaign in Scheduler, the central AI brain absorbs the new discount codes and product details automatically. Live Inbox begins answering questions about the promo without any manual staff briefings.

Engage + AI Insights

Viral comment patterns continuously upgrade sales copy

If dozens of commenters ask the same question about sizing or material, AI Insights flags the pattern and prompts you to update your product description in Scheduler, eliminating customer friction before future posts go live.

Instant Deployment

Get started in three simple steps

One registration activates your entire organizational suite. No credit card required.

1

Claim your account

Sign up in under 60 seconds. The free tier gives you WhatsApp connectivity, 10 automated conversations monthly, two human agent seats, and the shared knowledge base.

2

Link your channels

Connect your business WhatsApp number, Instagram professional account, and social handles via standard OAuth permissions with zero coding or complex server setups.

3

Ground the central brain

Upload your website URL, PDF product catalogs, or FAQs once. Your company knowledge instantly synchronizes across Live Inbox, Scheduler, and Engage automations.

Frequently Asked Questions

Clear answers about our product suite

One workspace and one bill. Live Inbox, Scheduler, Engage, and AI Insights share one single dashboard, one user login, and one unified subscription. Your plan tier determines the number of connected channel slots and agent seats you can use.
Yes, 100%. When a customer interacts via an Engage comment automation, their profile, phone number, and interaction history immediately populate Live Inbox. Human agents and the AI always see the full journey rather than isolated conversations.
Absolutely. If you only want to automate customer support via Live Inbox, you can ignore Scheduler or Engage until you are ready. You do not pay extra fees to unlock other engines later—they are always ready when your business scales.
TelyChat uses a strict grounded Retrieval-Augmented Generation (RAG) architecture. The AI only responds with facts directly verified in your uploaded catalog, PDF policies, or website scans. If information cannot be verified, it politely offers to escalate to your human staff.

Experience the entire AI operating system today

Connect your business channels in minutes. Start resolving support tickets, publishing social campaigns, and automating comment sales with zero setup headaches.